Bad news on ordering from Zomato, Check your delivery order

NPnews24 Online: Consumer court in Pune slapped a Rs 55,000 fine on Zomato and a hotel for delivering non-vegetarian food instead of vegetarian to a man who was observing a fast. According to a report, the complaint was filed by city-based lawyer Shanmukh Deshmukh, who was delivered the non-veg food twice while he was fasting.

Bench of additional district consumer disputes  redressal forum in pune directed Zomato, the online food delivery provider, along with Hotel Preet Punjab Swad in Hinjewadi area to pay the entire fine within 45 days or with 10 percent later.

Zomato and eatery have been asked to pay Rs 50,000 for deficiency in service and remaining amount for physical and mental harassment. Man who gets wrong delivery confronted the Zomato delivery boy and the hotel for sending him the wrong food, hotel agreed to replace the dish.

Deshmukh seek a compensation of Rs 5 lakh and Rs 1 lakh for harassment and also submitted recording of his conversion with respondent. Zomato replied to the forum saying the man’s complaint was intended for defaming the company while it had already refunded the complainant’s amount. Zomato told the judges that the responsibility of supplying wrong dishes is of the hotel. However, the hotel admitted the mistake of sending the wrong dish twice.